Course overview
Whether it’s writing an e-mail that will get read, making a difficult telephone call or getting your point across in a meeting or presentation, good communication skills are even more essential in today’s organisation, where time is money that none of us can afford to waste.
This practical, London-based, one-day communication skills course will help you communicate more efficiently and effectively in your workplace with your colleagues, senior management and clients.
What you'll learn
This course will help improve your business communication skills and confidence in communicating at all levels.
Study method
- In-class
- Online
- Blended
Locations
- England
- London
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Duration study load
- 1 day
Pathways
- Business writing skills
- Taking and writing effective minutes
- Writing letters and emails
- Grammar and punctuation at work
- Presentation skills
- Assertiveness skills
- Influencing skills
Who's it for?
The course is for anyone who wants to improve their written and face-to-face business communication skills. It is of equal benefit to junior and middle management who wish to brush up on existing techniques and learn new skills.
This course would also be beneficial to those working at an administrative level who aspire to greater confidence in their communication.
The centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
We also offer bespoke group training for 3-12 individuals from one organisation. If you would like to explore this option, please get in touch for a quote.
Subjects
- in our organisations
- the problems and pitfalls of poor communication
- speaking and listening
- the lost art of listening
- being heard
- objective led communication
- clarifying your aims
- developing your messages
- written communication skills
- telephone
- face to face
- meetings
- presentations
- say what you mean and mean what you say
- the value of verbal and non-verbal communications
- personal impression management
- presenting a positive image
- body language
About Itec Skills and Employment
Itec has been a leading provider of work-based learning programmes for 40 years. As part of the ongoing strategy to place our people at the centre of the business and preserve the company as an independent organisation, Itec Training Solutions Holdings Limited became an employee-owned company in February 2019. We are proud to be the first Welsh independent training provider to become employee-owned, with 100% of the business now owned by our employee-owners.
We are one of the largest and most vocationally diverse work-based learning providers. In Wales holding Welsh Government contracts to deliver Apprenticeships and Jobs Growth Wales Plus (JGW+). In England we hold ESFA contracts to deliver Apprenticeships.
In 2014, we acquired The Centre for Strategy and Communication to support the strategic goal to diversify the business, offering commercial training to individuals and employers throughout the UK and worldwide. In 2021 we merged our Company’s (Itec Training Solutions Limited and Centre for Strategy and Communication), this merger was to enable the business to align and strengthen our brand.
Every day we transform people’s lives by helping them believe in themselves, become more motivated, helping them find employment, progress their careers, acquire new qualifications and skills, or set up in business. We support high-growth organisations to innovate and grow. Helping organisations in the private, public, and charity sectors to support priority and high-growth sectors to achieve their outcomes.
Our ethos is simple. We help individuals start and progress their careers by matching their skills with those of local employers. We ensure our programmes are meaningful, effective, valued, and sustainable to both individuals and employers.
