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Course overview
This course will provide learners with an awareness of the fundamental tools, techniques and structured methodology for Product and Service Management across a broad range of organisational contexts. Learners will leave the course with the capability to participate as a members of a team in the application of the key tools within their organisation.
Campus locations
What you'll learn
You will have the knowledge to:
- Describe a process-based methodology to manage the product/service lifecycle.
- Discuss the benefits of the product/service business review at the end of each stage of the product/service lifecycle.
- Describe the definition of a Critical Success Factor (CSF) and describe how they are developed.
- Discuss the product development stages and describe how each of the stages is used to ensure customer/stakeholder requirements are considered
- Articulate the benefits of stakeholder management.
- Describe the role of the product/service manager.
You will learn the skills to:
- List several ways to gather data on competitor activities, including, but not limited to, benchmarking and competitor analysis.
- Determine several ways to gather data on customer and stakeholder requirements including, but not limited, to focus groups, face–to–face interviews, questionnaires, interviews and observation.
- Describe the benefits of using a structured product/service development methodology throughout the supply chain.
- Understand and deploy the typical activities to understand the market, customer and stakeholder requirements at the different stages of the product/service lifecycle. (For example, requirements for spare policies for products or transitioning
- policies for service customers in the withdrawal phase)
- Use typical market research and intelligence analysis tools.
Study method
- In-class
- Online
- Blended
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Duration study load
- 2 days
Entry requirements
As this is a foundation course, there are no formal prerequisites.
Materials
All learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.
We will also provide loan copies of the necessary standards for use during the course.
Who's it for?
This course targets learners who will be actively involved as team members in the application of Product and Service Management within their organisation. Learners will gain hands-on experience and awareness of the fundamental tools, techniques and structured methodology for Product and Service Management. Learners will leave the course with the capability to participate as a members of a team in the application of the key tools within their organisation.
About TPT Consultancy & Training
Auditing, Quality and Management Specialists
Over 30 years as your partner of choice
From humble beginnings in 1993, TPT has grown from a one-man-band consultancy to a leading global provider of bespoke training solutions.
As a premier global provider of bespoke training solutions, we specialise in aerospace, automotive, and CQI/IRCA management systems, offering tailored business improvement training. Our expertise is a driving force behind our clients’ operational success, providing targeted guidance and skills enhancement. With a focus on excellence in the aerospace and automotive industries, as well as CQI/IRCA standards, we empower organisations to navigate challenges effectively, ensuring they are well-equipped to achieve and sustain operational excellence in these specialised sectors.
We are proud to be approved by a number of professional bodies allowing us to deliver a comprehensive suite of CQI/IRCA auditor courses (including ISO 9001, ISO 14001 and ISO 45001). Additionally, we are TPAB-approved to deliver the sanctioned auditor authentication training required in the aerospace industry.
