Course overview
Many of us face difficult encounters with employees or colleagues which, if not handled properly, can have serious repercussions for the whole staff team.
This conflict resolution course will equip you with tools and techniques for dealing with different types of situations, giving you the confidence and understanding you need for effective management of difficult situations.
You will learn how to effectively communicate with difficult team members whilst ensuring a positive outcome, all in a safe environment for discussing sensitive issues.
What you'll learn
By the end of the day, you will be more confident when dealing with difficult people and you will be able to look beyond personalities to the real issues in order to resolve problem situations.
During this conflict resolution course, you will learn communication skills for dealing with difficult team members whilst ensuring a positive outcome, all in a confidential and safe environment for discussing sensitive issues.
Study method
- In-class
- Online
- Blended
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Duration study load
- 1 day
Pathways
- Moving up in management
- Supervision skills
- Influencing skills
Who's it for?
This conflict management course is for anyone who wants to develop their skills in this crucial area of people management, and for managers who want to develop techniques to deal with challenging attitudes.
The centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
We also offer bespoke group training for 3-12 individuals from one organisation. If you would like to explore this option, please get in touch for a quote.
Subjects
About Itec Skills and Employment
Itec has been a leading provider of work-based learning programmes for 40 years. As part of the ongoing strategy to place our people at the centre of the business and preserve the company as an independent organisation, Itec Training Solutions Holdings Limited became an employee-owned company in February 2019. We are proud to be the first Welsh independent training provider to become employee-owned, with 100% of the business now owned by our employee-owners.
We are one of the largest and most vocationally diverse work-based learning providers. In Wales holding Welsh Government contracts to deliver Apprenticeships and Jobs Growth Wales Plus (JGW+). In England we hold ESFA contracts to deliver Apprenticeships.
In 2014, we acquired The Centre for Strategy and Communication to support the strategic goal to diversify the business, offering commercial training to individuals and employers throughout the UK and worldwide. In 2021 we merged our Company’s (Itec Training Solutions Limited and Centre for Strategy and Communication), this merger was to enable the business to align and strengthen our brand.
Every day we transform people’s lives by helping them believe in themselves, become more motivated, helping them find employment, progress their careers, acquire new qualifications and skills, or set up in business. We support high-growth organisations to innovate and grow. Helping organisations in the private, public, and charity sectors to support priority and high-growth sectors to achieve their outcomes.
Our ethos is simple. We help individuals start and progress their careers by matching their skills with those of local employers. We ensure our programmes are meaningful, effective, valued, and sustainable to both individuals and employers.
