Course overview
ITIL® is a globally recognised and a very popular qualification for IT Service Management. The framework follows best practice on how to use IT effectively in order to meet business objectives efficiently and deliver value to its users.
Just about every organisation you might work for today harnesses tech to provide products and services. ITIL provides a flexible foundation for organisations who want to optimise their service management operating models and maximise value creation. ITIL Service Management is a ‘one-stop shop’ triage for corporate IT problems and services, and service management is now considered as being much broader than traditional service desk activities.
What’s new
ITIL 4 is the first major update to ITIL® since 2007, and we all want to be up-to-date with current thinking – right? This version of ITIL is streamlined, but with a more flexible approach than its predecessor. Here are just some of the differences from ITIL® v3:
- The single path service life-cycle is replaced by a more flexible service value system
- A recognition that value isn’t created by just one party – there are others up and down the chain with an important part to play (including the consumers themselves)
- Definitions within ITIL now focus on value and enabling value whereas the focus before was more on services
- Both services and products are now considered ‘in scope’
- A less siloed approach which is more reflective of the modern world, and takes account of the 4th industrial revolution (AI/V/DevOps/Agile/Lean)
- Governance was only implicit before, but it’s now explicitly included
- The ITIL principles (introduced 2017 at practitioner level) are now included at the foundation level
Job outcomes
- Technical support
- Help desk/support engineer
- Service desk / IT service delivery manager
- Incident / problem / release manager
- Service architect
Recognition
Study method
- Online
- Blended
- In-class
coursesonline.co.uk customers are now eligible to apply for an XO Student Discount Card.
Enrol in a course today to unlock exclusive deals.
Duration study load
- 6 months access, 7.5+ hours of instructor lead content
Entry requirements
The course has no pre-requisite knowledge required
Course features
- 7.5+ hours of learning content
- 7 Sections
- 70+ Course units
- 7 Section Tests
- 2 Mock exam simulations
- Interactive Exercises
- App for offline use for tablets/iPads
- Resource Library
- Tutor Support
Assessment
ITIL® 4 Foundation exam
- 40 multiple-choice questions
- 1-hour duration
- 65% pass mark (26/40)
- Closed book exam
Testimonials
-
James RITIL® 4 Foundation e-learning with accredited exam"Well structured, good pace, focused on the exam syllabus and also covers relevant information not examined so adding good value overall. If you can’t pass using this course I would be surprised. I liked the ability to repeat topics to re-enforce learning and the ability to go back and re-sit tests. In summary, very cost-effective and a very good option to consider over classroom-based learning. I recommend you read the documents the tutor suggest you read too, these are or should be considered mandatory for general learning. So, I passed the exam after one week of reviewing this course with a very high pass rate."
-
Nicola FITIL® 4 Foundation e-learning with accredited exam"Hopping between different providers between purchase, course and exam was a bit frustrating. The course software was good but slightly clunky in places - logging me out relatively frequently. Apart from that, it was pretty well structured and easy enough to follow."
-
Craig WITIL® 4 Foundation e-learning with accredited exam"Exam format was intuitive and exam monitor was friendly and helpful."
Who's it for?
TIL® 4 Foundation is suitable for anyone who is:
- Wanting to learn the ITIL framework
- Currently working or wants to work in IT, especially in help/service desk and service delivery
- An IT professional wanting to implement the ITIL framework within their organisation
Besides being primarily related to the IT sector, the ITIL® 4 certification is associated with service management which widens job opportunities. Many of these roles attract significant salaries of up to 6 figures.
Subjects
Within ITIL 4 there are:
- 7 principles previously only introduced at v3 practitioner level
- 4 Dimensions of service management which encourages inclusivity when managing IT
- 6 activities which are combined/configured in many different ways
- 34 management practices (15 are examined)
About Balance Global
Why choose Balance Global
- Multimedia content catered for all learning styles
- Excellent customer support including tutor and tech support
- Best course available – Balance Global is the one of the fastest-growing ATOs in 2020
- 4/5 star Trustspot/Trustpilot reviews
- Quality provider officially approved by Peoplecert/AXELOS
About Balance Global
Established in 1994, Balance Global was one of the first 3 training companies to be approved in the UK by the UK Cabinet Office to deliver PRINCE2® Accredited Courses. We have since broadened our portfolio to include MSP® (Managing Successful Programmes) and ITIL® (IT Infrastructure Library) qualification courses in addition to leadership, soft skills and designing bespoke training solutions.
We believe that our longevity can be attributed to the following facts:
- Strong attention to quality - In terms of pass rates we are in the top 10% of APMG/AXELOS Approved Training Organisations (ATO’s). We are also Matrix accredited
- We are able to bulk buy exam papers keeping our costs low
Trainer experience – All of our trainers have hands-on project and service management experience, rather than just being experienced trainers. We never use trainers who are not AXELOS/APM Group accredited and approved. - Consultancy assignments - We regularly undertake project and programme management assignments on behalf of our corporate clients, which ensures we are up to date regarding current working practices and techniques.
- Product focus – We keep focused on our areas of expertise and what we do best rather than diversifying too broadly.
One of our values is to provide good ‘takeaway’ value. By this, we mean that we don’t just want to teach theory or chalk up exam passes. We want delegates to be able to go back to their workplace and implement what they have learnt straight away and really make a difference. This is why we offer a range of templates, and after-care service and consultancy to help clients tailor and embed their learnings within their working practices.
