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Course overview
This CQI/IRCA certified PT202: Performance Management course will provide practical skills development in the management of process operation and performance. Learners will leave the course with the capability of leading teams in the development of their management processes and be able to develop a set of performance measures that indicate how well operational processes meet customer and stakeholder requirements.
Campus locations
What you'll learn
You will have the knowledge to:
- Develop a balanced set of measures of performance against customer/stakeholder requirements and related process
- Ensure that measures are analysed to provide appropriate input of or fact-based decision-making
You will learn the skills to:
- Define measures of process performance that reflect an understanding of specific key requirements of customers and stakeholders, including compliance requirements
- Extend performance measures to the supply
Study method
- In-class
- Online
- Blended
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Duration study load
- 3 days
Entry requirements
Whilst there are no formal prerequisites, it is recommended that candidates attend FD106: Introduction to Process Design prior to taking this course.
Additionally, learners will need to have mathematical skills. A basic understanding of mathematics to be able to calculate; mean and standard deviation will be required. Some of the activities will be challenging if the learner has no mathematical skills.
Materials
All learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.
We will also provide loan copies of the necessary standards for use during the course.
For eCourses, all materials will be provided digitally through the eCourse platform.
Who's it for?
This PT202 performance management course is aimed at those managing process performance and the development of performance measures supporting customer and stakeholder needs.
What does IRCA and CQI stand for?
IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.
About TPT Consultancy & Training
Auditing, Quality and Management Specialists
Over 30 years as your partner of choice
From humble beginnings in 1993, TPT has grown from a one-man-band consultancy to a leading global provider of bespoke training solutions.
As a premier global provider of bespoke training solutions, we specialise in aerospace, automotive, and CQI/IRCA management systems, offering tailored business improvement training. Our expertise is a driving force behind our clients’ operational success, providing targeted guidance and skills enhancement. With a focus on excellence in the aerospace and automotive industries, as well as CQI/IRCA standards, we empower organisations to navigate challenges effectively, ensuring they are well-equipped to achieve and sustain operational excellence in these specialised sectors.
We are proud to be approved by a number of professional bodies allowing us to deliver a comprehensive suite of CQI/IRCA auditor courses (including ISO 9001, ISO 14001 and ISO 45001). Additionally, we are TPAB-approved to deliver the sanctioned auditor authentication training required in the aerospace industry.
