Course overview
As a receptionist you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential and this course looks at how to develop your professionalism and excel at your role.
Effective customer care is now the main thing that decides between successful organisations and those that struggle with their image. This receptionist training course explores how the receptionist is central to customers’ experience.
What you'll learn
The course will help you to understand the professionalism of the receptionist’s role and how to communicate well with the people you meet.
It will show how attitudes and behaviours are linked, and how good customer care and customer service are paramount.
Study method
- In-class
- Online
- Blended
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Duration study load
- 1 day
Pathways
- Executive PA
- Customer care
- Time management for administrators
- Assertiveness skills
Who's it for?
This Receptionist training course is for receptionists, administrators and anyone who deals with the public, either face-to-face or on the phone.
The centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
We also offer bespoke group training for 3-12 individuals from one organisation. If you would like to explore this option, please get in touch for a quote.
Subjects
- communicator educator
- shock absorber
- psychologist
- translator
- problem solver
- knowing your organisation
- knowing your product
- knowing your people
- non-verbal communication
- managing expectations with courtesy
About Itec Skills and Employment
Itec has been a leading provider of work-based learning programmes for 40 years. As part of the ongoing strategy to place our people at the centre of the business and preserve the company as an independent organisation, Itec Training Solutions Holdings Limited became an employee-owned company in February 2019. We are proud to be the first Welsh independent training provider to become employee-owned, with 100% of the business now owned by our employee-owners.
We are one of the largest and most vocationally diverse work-based learning providers. In Wales holding Welsh Government contracts to deliver Apprenticeships and Jobs Growth Wales Plus (JGW+). In England we hold ESFA contracts to deliver Apprenticeships.
In 2014, we acquired The Centre for Strategy and Communication to support the strategic goal to diversify the business, offering commercial training to individuals and employers throughout the UK and worldwide. In 2021 we merged our Company’s (Itec Training Solutions Limited and Centre for Strategy and Communication), this merger was to enable the business to align and strengthen our brand.
Every day we transform people’s lives by helping them believe in themselves, become more motivated, helping them find employment, progress their careers, acquire new qualifications and skills, or set up in business. We support high-growth organisations to innovate and grow. Helping organisations in the private, public, and charity sectors to support priority and high-growth sectors to achieve their outcomes.
Our ethos is simple. We help individuals start and progress their careers by matching their skills with those of local employers. We ensure our programmes are meaningful, effective, valued, and sustainable to both individuals and employers.
