Course overview
Being self-aware in the workplace is vital if you want to develop your own skills and the skills of those you work alongside.
On this one-day Self-awareness at work course, you’ll learn how to identify and question the thoughts and stories that block us from living in productive emotional states.
Starting with an introduction to emotional intelligence, this practical course will also examine how you handle conflict and give and receive feedback.
What you'll learn
You will leave this course with an increased insight into your triggers, behaviours and responses to others. You will understand how to handle conflict and feedback with calm, gratitude and openness.
This course will give you specific tools for improving your emotional intelligence and handling challenging situations enabling you to shift into a higher level of self-awareness and personal responsibility.
Study method
- In-class
- Online
- Blended
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Duration study load
- 1 day
Pathways
- Emotional intelligence in management and leadership
- Assertiveness skills
- Personal effectiveness
- Time management for managers
Who's it for?
Our Self-awareness at work course is suitable for anybody who wants to understand emotional intelligence and how it can help them in the workplace.
The centre works with people from all sectors including the public sector, voluntary sector, corporate sector and private sector.
We also offer bespoke group training for 3-12 individuals from one organisation. If you would like to explore this option, please get in touch for a quote.
Subjects
This Self-awareness course will improve your emotional intelligence and help you communicate more productively at work.
- emotional intelligence: what it is and why it matters
- self-awareness: how do we develop it?
- learn a simple, proven process for improving self-awareness
- understand how to identify your perceptions and beliefs about others at work
- see what lies ‘below the surface’ of your reactions
- learn how to question your thoughts about yourself and others
- understand the fears that block assertiveness and honesty
- learn how to assert yourself more calmly: why assertion doesn’t equal aggression
- interpretations: ‘what someone says’ vs ‘what you think they say’
- learning how to handle sensitive/difficult issues
- taking responsibility vs being a victim; which one do you choose?
- questions and techniques for handling and resolving conflict situations
- criticism: how can we befriend it?
- receiving feedback: how to make it work for you
- giving feedback: how to give helpful, usable feedback
- action planning for future development
- exploring resources and support to continue your journey to greater self-awareness
About Itec Skills and Employment
Itec has been a leading provider of work-based learning programmes for 40 years. As part of the ongoing strategy to place our people at the centre of the business and preserve the company as an independent organisation, Itec Training Solutions Holdings Limited became an employee-owned company in February 2019. We are proud to be the first Welsh independent training provider to become employee-owned, with 100% of the business now owned by our employee-owners.
We are one of the largest and most vocationally diverse work-based learning providers. In Wales holding Welsh Government contracts to deliver Apprenticeships and Jobs Growth Wales Plus (JGW+). In England we hold ESFA contracts to deliver Apprenticeships.
In 2014, we acquired The Centre for Strategy and Communication to support the strategic goal to diversify the business, offering commercial training to individuals and employers throughout the UK and worldwide. In 2021 we merged our Company’s (Itec Training Solutions Limited and Centre for Strategy and Communication), this merger was to enable the business to align and strengthen our brand.
Every day we transform people’s lives by helping them believe in themselves, become more motivated, helping them find employment, progress their careers, acquire new qualifications and skills, or set up in business. We support high-growth organisations to innovate and grow. Helping organisations in the private, public, and charity sectors to support priority and high-growth sectors to achieve their outcomes.
Our ethos is simple. We help individuals start and progress their careers by matching their skills with those of local employers. We ensure our programmes are meaningful, effective, valued, and sustainable to both individuals and employers.
