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ITIL® 5 Foundation

Study Method Online
Provider Career Smarter
Recognition PeopleCert (on behalf of AXELOS)
Start Date Enrol anytime
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Course overview

ITIL® 5 Foundation is the entry-level, globally recognised IT service management (ITSM) certification from PeopleCert. It introduces the ITIL 5 framework — the modern, end-to-end approach to designing, delivering, and continually improving IT-enabled products and services that create real value.

The course introduces the building blocks of ITIL 5: the Service Value System (SVS), the service value chain, the four dimensions of service management, the seven guiding principles, and an overview of the ITIL practices. Together, these give IT teams a shared language for delivering services that meet business needs.

There are no prerequisites. ITIL 5 Foundation is designed to be accessible to anyone — whether you work in IT support, service delivery, operations, or you’re moving into IT for the first time. It’s the natural starting point on the ITIL certification pathway.

Who's It For?

  • IT Support & Service Desk Staff: Working on the front line of IT support and want to understand the framework behind great service delivery.

  • IT Professionals & Managers: Already working in IT and want a formal, recognised credential to advance your career and salary.

  • Project & Change Staff: Involved in IT projects or change initiatives and need to understand how services are designed and delivered.

  • Anyone Working With IT Services: Collaborating with IT teams and want a shared language for how modern IT services create value.

  • Career Changers Into IT: Moving into IT from another field and want a recognised credential to open the door.

  • New to ITSM: Brand new to IT service management and want the entry-point qualification that builds your foundations.

Job outcomes

  • IT Support Analyst
  • Service Desk Manager
  • Incident or Problem Manager
  • Change Coordinator
  • IT Operations Analyst

Want to see more job outcomes and how your future could change?

What you'll learn

  • Key Concepts and Four Dimensions

    • Value, services, and products

    • Value co-creation and service relationships

    • Outcomes, costs, and risks

    • Organisations and people

    • Information and technology

    • Partners and suppliers

    • Value streams and processes

  • The Service Value System & Value Chain

    • The Service Value System (SVS) and its components

    • How the SVS turns demand into value

    • Plan — the value chain activity

    • Improve and Engage

    • Design & transition and Obtain/build

    • Deliver & support

    • How the six activities combine into value streams

  • Guiding Principles & Practices

    • Focus on value

    • Start where you are

    • Progress iteratively with feedback

    • Collaborate and promote visibility

    • Think and work holistically

    • Optimise and automate; keep it simple and practical

    • Overview of the ITIL practices

Recognitions

PeopleCert (on behalf of AXELOS)

Accredited/ Certified by PeopleCert (on behalf of AXELOS)

Study method

  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online
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Duration study load

You’ll have 12 months’ access to complete the course in your own time.

Delivery

Online

Entry requirements

  • No prerequisites.

Find out more about the entry requirements for this course

Pathways

  • ITIL 4 Specialist or Strategist modules
  • ITIL 4 Managing Professional
  • ITIL 4 Strategic Leader

Course features

12-Month Course Access

Full access to all accredited course materials for 12 months. Study on any device, online 24/7. Never lose your progress.

Official PeopleCert Exam Included

Your official ITIL 5 Foundation exam is included in the price — there’s nothing extra to buy. We book it for you when you’re ready to sit it.

Mock Exams & Module Tests

A 10–12 question test at the end of every module, plus a full 40-question mock exam that mirrors the real thing — with a per-category breakdown so you know exactly where to revise.

Tutor Support by Email

Email tutor support for your study questions, plus a dedicated account manager to help with exam booking and anything along the way.

Certificate & Digital Badge

On completion, receive a verifiable certificate and digital badge to share directly on LinkedIn and your CV.

Revision Cheat Sheets

A one-page revision summary for every module — the must-know official definitions and key lists, with quick exam watch-outs. Print them or skim them the day before.

Study Planner

A week-by-week study planner that builds a schedule around your target exam date, so you always know what to study next and stay on track.

3D Practical Experience Simulator Coming Soon

Work through real-world scenarios in a 3D simulation to understand and apply the theory in a practical setting — not just read it. Included free, and added to your course automatically when it launches.

14-Day Money-Back Guarantee

Enrol with confidence. If the course isn’t right for you, you’re covered by our 14-day money-back guarantee.

Assessment

  • One multiple-choice exam

  • 60 minutes duration

  • 40 questions, with a 65% pass mark (26 correct answers)

  • Closed-book, online proctored exam

  • Exam included

Subjects

The course covers 100% of the official ITIL® Foundation (Version 5) syllabus across 10 modules and 16 lessons — from the core concepts of service management through value streams and continual improvement to ITIL and AI.

Core Units
Key concepts of product & service management

Products, services & the product/service lifecycle · Service offerings & service interactions · Value, outcomes, costs & risks

Service relationships

Service relationships, roles & SLAs

The ITIL Value System

The ITIL Value System & its components

Governance

Governance in the ITIL Value System

The ITIL Guiding Principles

The seven ITIL Guiding Principles

Value chain & management practices

The Product & Service Lifecycle and the value chain · Value chain activities I — discover, design, acquire, build · Value chain activities II — transition, operate, deliver, support · ITIL management practices

Value streams

Value streams — identification, mapping & management

Continual Improvement

Continual improvement & the ITIL Continual Improvement Model

The Four Dimensions

The Four Dimensions of Product & Service Management

ITIL, AI & other frameworks

ITIL and AI · ITIL and other frameworks (DevOps & PRINCE2)

Want more information about the subjects for this course?

Payment options

Course fees: £545

  • One-time payment

  • Interest-free monthly instalments available (typically over 3–12 months)

Find out more about the payment options for this course

About Career Smarter

Career Smarter is a leading UK-based online learning company focused on delivering flexible and affordable training solutions. Our mission is to empower learners with career-boosting qualifications that fit around their lifestyle and goals. Every learner is assigned a dedicated account manager to ensure they have the support and resources they need to succeed from day one. We believe in partnering with each individual on their learning journey — offering expert guidance, recognised content, and a commitment to delivering results that help learners achieve real career progress — whether that's landing a job, getting promoted, or gaining the confidence to take on new responsibilities.

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