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Management Skills 101 (Management Skills Training)

Study Method In-class, Online
Locations Online, Wales
Provider TSW Training
Start Date 27th Apr 2026, 21st Sept 2026
TSW Training

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Please note: Should you wish to study this course in a classroom, this course’s training centre is in Bridgend, Wales

Course overview

This management skills training course (Management Skills 101) is an engaging and practical development opportunity for line and middle managers.

On the course, delegates will develop skills in:

  • Communication
  • Goal setting
  • Managing people and teams
  • Managing performance
  • Dealing with difficult situations
  • Coaching
  • Personal efficiency and effectiveness

At the same time, while developing these skills, you will also signal your commitment to personal development and set the standard for employees around you.

The practical skills you develop will quickly prove a positive ROI on your investment in training.

Who's It For?

This course has been purpose-designed for new, existing, and aspiring line managers or middle managers.

You are in the right place if you are looking for a course to develop management skills and create high-performing managers.

Typical roles held by people taking this course are:

  • Department, function or team manager: Our training course shows departmental heads the subtle differences between leading and managing.It also highlights how personal style can be adapted to specific situations, from conflict resolution to improving productivity.
  • A manager of team leaders or supervisors: Managers of team leaders or supervisors are often the conduit for messaging from Senior Leadership Teams to the broader business.This is why our training course for managers emphasises the different ways to improve communication in the workplace and sharpen your team’s listening skills.
  • Line Manager: Line managers have the opportunity to sharpen their decision-making skills.The course works with your management team to enhance strategic thinking so you can be sure that the best decisions are being made at every level of the company.
  • Business Manager/Office Manager: Business or office managers are crucial for your company’s smooth operational running. That’s why manager skills training also covers resource management and personnel subjects.We discuss practical ways to ensure an understanding of organisational demands to meet expectations and how that relates to resource delivery.
  • Operations Manager: The course modules focus on the importance of communication, establishing a positive working environment, and relationship management.These are crucial skills for operations managers who spend large portions of their day engaging with suppliers, distribution partners, and other third parties.

Job outcomes

  • Leadership & Management Roles

Want to see more job outcomes and how your future could change?

Study method

  • In-class In-class info icon
    In class delivery - predominately face to face course content conducted at a specific location
  • Online Online info icon
    Online delivery - online course content with the exception of assessments and work placement
  • Blended Blended info icon
    Blended delivery - both online course content and partial face to face requirements
  • Virtual Virtual info icon
    Virtual Delivery - Live and interactive classroom-style learning conducted completely online

Locations

  • Wales
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Duration study load

  • 2 Day/s

Delivery

Online & Classroom

Entry requirements

  • Practising or Aspiring Manager

Find out more about the entry requirements for this course

Assessment

There is no assessment for this course. That means you won’t have to complete any exams, tests, or assignments.

The key to success on this course is your full participation and willingness to explore new ways of doing things, to become a great manager.

On the course, your trainer will assist you in the development of your ‘personal development and action plan’ that you can use to focus your attention when getting back to work.

Additional information

Why Choose TSW Training?

Benefits of Taking Management Skills 101 With TSW Training

When searching for opportunities to invest in your management team, you want to know that your choice of training provider is right for you.

At TSW, we take the opportunity to get to know your company and team before proceeding to the serious business of improvements.

But there are several other benefits to choosing TSW:

  • Learning to fit your schedule: Recent research found that 56% of workers cite time as a barrier to training. That’s why we fit our courses around you and your team. We can work evenings and weekends. Plus, you can also enjoy the freedom of choosing between in-house training (For groups) or public courses (for individuals and smaller groups).
  • Cost-effective solutions: With a choice between classroom, virtual, and blended courses, you can choose a delivery mode to suit your budget and your needs.
  • Tailored training: We don’t just deliver cookie-cutter training solutions. After taking the time to understand your business, we provide courses that are specific to your business, industry, and team. If the standard course isn’t the right fit then we work clsoely with you to make it right.
  • Expert guidance: Our story shows that TSW has been delivering tailored professional training solutions for over half a century. Plus, our tutors have racked up well over 100 years of experience in leadership and management roles and training between them.
  • Immediate application: Our unique approach means that your team can immediately implement what they have learned. Improving your potential for enhanced ROI and bolstering the chances of keeping those new skills and knowledge in the business.

Subjects

What This Course Offers for Effective Management

Our comprehensive course for management skills improvement enhances your team by focusing on every element of modern team management.

It includes performance management and defining team structures, mentoring team members, and leadership theory, such as Maslow’s Hierarchy of Needs, the Kubler-Ross Cycle, and the Five Dysfunctions of a Team.

To cover this vast array of topic areas, we’ve split the Management Skills 101 course into seven core modules:

In TSW’s management skills course, you will cover the following content (which can be fully tailored for in-house customers):

Core Modules
Module 1Management
  • 1.1 Leadership versus Management
  • 1.2 Management Styles
  • 1.3 Essential Management Skills
  • 1.4 The Role of the Manager
Module 2Communication
  • 2.1. Types of communication
    • Written communication
  • 2.2. The Communication Process
  • 2.3. Basic Communication Principles
    • Generalisation
  • 2.4. Effective Listening
    • Effective Listening Skills
  • 2.5. Questioning Techniques
  • 2.6. Emotional intelligence
Module 3Management Structures
  • 3.1. Management structures
    • Functional Structure
    • Matrix Structure
    • Horizontal / Flat Structure
    • Divisional Structure
  • 3.2 Organisations Vision and Mission
  • 3.3. Goals and KPIs (Key Performance Indicators)
  • 3.4. Setting Goals and Objectives
    • Smart Goals
    • The Objectives Chain
  • 3.5. Characteristics of High-Performance Teams
Module 4Managing People and Teams
  • 4.1. Managing Workplace Relationships
  • 4.2. Building and Motivating Teams
    • Tuckman’s Stages of Group Development
    • Five Dysfunctions of a Team
      • Overcoming the 5 Dysfunctions
    • Maslow’s Hierarchy of Needs
    • Belbin’s Model
    • Adams Equity Theory
  • 4.3. Change Management
    • Kubler-Ross Cycle
Module 5Performance Management
  • 5.1. What is Performance Management
    • Performance Management Goals
    • Performance Management Cycle
  • 5.2. Performance appraisals
    • Difference between Performance Management and Performance Appraisals
    • Appraisals – What is the Purpose
    • Appraisals – The Importance
  • 5.3. Managing Poor Performance
  • 5.4. Capability versus Performance
  • 5.5. Effective Feedback
    • Effective feedback techniques
  • 5.6. Employee Engagement
    • Generational Differences in the Workplace
    • Challenges
    • Difference in engagement levels
    • Engagement Efforts
    • How to adapt
  • 5.7. Hybrid Workplaces and Workforces
    • Benefits of Hybrid
    • Communication in a Hybrid Setting
    • Meetings in a Hybrid setting
  • 5.8. Managing Hybrid Workforces
    • Connecting with employees
    • Managing Well-Being in a Hybrid Setup
    • Performance Management in a Hybrid Setup
  • 5.9. Dealing With Difficult Situations
    • How to Deal with Difficult Team Members
  • 5.10. Conflict Management
    • Conflict Management Strategies
  • 5.11. Delegation
Module 6Coaching And Mentoring – A Management Tool
  • 6.1. Coaching versus mentoring
    • Coaching in the moment
  • 6.2. The GROW Model
    • GROW Model Explained
Module 7Personal Efficiency
  • 7.1. What is Personal Efficiency
  • 7.2. Personal Efficiency in the Workplace
  • 7.3. Time Management Skills
    • Pomodoro Technique
    • Eat the Frog
    • Eisenhower Technique
    • Get Things Done (GTD) Method
  • 7.4. Critical Thinking
  • 7.5. Problem Solving
    • How to Improve Problem-Solving Skills
  • 7.6. Project Management
    • Project Management Skills
    • Project Management Methodologies

Want more information about the subjects for this course?

Payment options

Course fees – From 600 + VAT

  • Payment plans are available via Payl8r

*Prices cover course materials & initial exams (Resits not included)

Find out more about the payment options for this course

About TSW Training

October Special – Unlock 15% OFF Your Course

Since 1966, TSW Training has been at the forefront of professional development, delivering innovative and results-driven learning solutions across the UK.

They are dedicated to enhancing the performance of individuals and businesses through focused and impact-driven learning. Founded with a vision to transform professional learning and growth, TSW Training has evolved from humble beginnings into a leading provider of learning solutions.

They offer comprehensive training programmes in Leadership & Management, Personal Development, Health & Safety, Environmental Management, and Quality Management.

TSW Training provides qualifications from leading global awarding bodies, including ILM, NEBOSH, IOSH, ISEP, IRCA, Highfield, and City & Guilds. Courses are available in various formats, including virtual, classroom, and online, to suit your needs.

All trainers are carefully selected based on their experience and expertise.

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