ILM Level 3 Award in Leadership and Management

Implemented over four modules, the first unit of ILM level 3 Leadership and Management answers key questions around performance management – from a team goal achievement and self-evaluation standpoint.

Module 1: Performance Standards

1. Organisational Goals and Objectives
   • Understanding Organisational Goals and Objectives
   • Setting Goals and Objectives
     • Smart Goals
   • The Importance of Alignment with Organisational Vision and Mission
2. Achieving Organisational Goals
   • Aligning Program Goals with Organisational Objectives
3. Performance Management Tools & Techniques
   • Performance Tracking
4. Performance Improvement
   • Understanding the Relationship Between Motivation and Production
   • Factors Affecting Motivation Levels

Module 2: Performance Assessment

1. Performance Management
   • Performance Management Goals
     • Performance Management Cycle
   • Performance Appraisals
     • Appraisals – What is the Purpose
     • Appraisals – Why They Matter
   • Informal vs Formal Reviews
     • Purpose of Formal and Informal Reviews
     • Advantages and Disadvantages of Formal and Informal Reviews
   • Preparing for Performance Appraisals
   • Assessment Records
2. Roles and Responsibilities
   • First Line Manager
   • Individuals Responsibilities
   • Roles in the Performance Assessment Process

Module 3: Feedback

1. Feedback
   • Effective Feedback Techniques
2. Dealing with Difficult Situations
   • How to Deal with Difficult Team Members

Module 4: Managing Poor Performance

1. Managing Poor Performance
   • Capability versus Performance

When your team move on to the second unit in the award, they will start to further understand motivational techniques.

In modules 1 and 2, tutors will cover effective communication, including its importance in the workplace, how it can help with goal achievement, and the various communication tools available. Plus, we also highlight effective listening techniques to help solidify those communicative learnings.

As we move into module 3, your team will be introduced to several theories related to motivation and communication. Examples of the theories covered include Maslow’s Hierarchy of Needs, McGregor’s Theory X and Theory Y, and the Five Dysfunctions of a Team.

Module 1: Organisational Goals

1. Organisational Goals and Objectives
   • Understanding Organisational Goals and Objectives
   • The Importance of Alignment with Organisational Vision and Mission
2. Achieving Organisational Goals
   • Aligning Program Goals with Organisational Objectives
   • Team and Individual Action Plans
   • Objective Setting

Module 2: Communication

1. Types of Communication
   • Written Communication
   • The Communication Process
   • Basic Communication Principles
     • Generalisation
2. Effective Listening
   • Effective Listening Skills
   • Questioning Techniques

Module 3: Leading and Motivating People and Teams

1. Introduction to Leadership and Motivation
   • Understanding the Relationship Between Motivation and Production
   • Factors Affecting Motivation Levels
     • Maslow’s Hierarchy of Needs
     • Vroom’s Expectancy Theory
     • Intrinsic vs. Extrinsic Motivation
     • McGregor’s Theory X and Theory Y
     • Herzberg’s Two-Factor Theory
     • McClelland’s Theory of Needs
   • Five Dysfunctions of a Team
     • Overcoming the 5 Dysfunctions
     • Belbin’s Model
   • Adams Equity Theory
     • What are Inputs and Outputs?
2. Techniques for Effective and Motivational Communication
3. Continuous Development