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Course overview
This award will help you gain confidence in applying health, wellness, safety, beverage management, and service principles in hospitality settings. Ideal for aspiring hotel managers, guest service professionals, food and beverage staff, and team leaders, this award equips you with versatile skills that can be applied across a wide range of hospitality roles.
Health, safety, beverage management, and service excellence are increasingly recognised as core competencies in hospitality — not just for compliance, but for creating supportive, high-performing workplaces. Success in this area requires practical knowledge, empathy, and a proactive mindset.
Balancing guest needs with staff wellbeing, managing risks, and delivering exceptional service are all part of the challenge. With the right training and a structured approach, you’ll be ready to take it on.
Job outcomes
- Hotel Supervisor
- Guest Services Manager
- Food and Beverage Attendant
What you'll learn
You’ll gain skills in:
- Hospitality Principles – mastering the foundations of excellent service, professionalism, and guest experience.
- Health, Wellness, and Safety in Hospitality – understanding workplace risks, supporting mental health, and applying safety protocols across hospitality environments.
- Wine, Beer, and Cocktails – gaining product knowledge and service techniques for alcoholic beverages, including responsible service and presentation.
Study method
- Online
- Blended
- In-class
- Virtual
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Entry requirements
There are no specific prerequisites required to study this award.
Additional information
What will you get in return?
After completing your training, you’ll feel more confident managing workplace risks, supporting colleagues, delivering excellent service, and responding to emergencies. You’ll have a toolkit of skills that can be applied across hospitality roles, and a nationally recognised Pitman Training certificate to boost your CV
Subjects
Understand the foundations of professional hospitality, including guest interaction, service standards, and workplace etiquette.
Learn how to protect yourself, your team, and your guests through practical safety and wellness strategies tailored to hospitality environments.
Gain essential knowledge of alcoholic and nonalcoholic beverages, including responsible service, product types, and presentation
About Pitman Training
Pitman Training has led the way for growth in development and efficiency within the workplace since 1837 – when Sir Isaac Pitman invented Shorthand. Since then the business has developed to incorporate modern technologies and advances. Keeping true to the heritage of the brand, the key focus is to arm our students with the skills they need to get the jobs that they want.
Nowhere in the world offers anything like Pitman Training - because our students receive a unique combination of benefits.
Whether you're interested in secretarial, Microsoft Office, keyboard skills, book-keeping and accounting courses, IT or any of our other courses, our training is designed to help both boost your confidence and enhance your skills.
- Your CV will stand out from the crowd
Sir Isaac Pitman invented shorthand in 1837 and since then we’ve enjoyed an unrivalled reputation; highly respected by employers. When you've trained the Pitman Training way, you're already a cut above the rest. - You can train anytime, full-time or part-time
We don't have rigid course timetables with fixed terms, like many others, which means training can fit around your work and home lives. - Handy city and town centre locations
There's nothing more convenient. We're easy to get to so it's simple for you to pop in just when you need to - and we're open six days a week*. Some of our courses can also be done remotely online. - Help and support along the way
Experienced course advisors are always on hand to help. Our exceptional levels of support and guidance mean whenever you need advice or encouragement, we'll be right there by your side.
Whether you want to improve your career prospects with one of our highly respected diplomas, gain that promotion, get back to work or simply stand out from the crowd, Pitman Training can help you like nobody else can.
