Course overview
The Global PA Business Certificate with ILM Digital Award – EA 7 Key Management Skills Advanced Programme is a comprehensive 3-day professional development programme designed for Executive Assistants (EAs), Personal Assistants (PAs), and administrative professionals seeking to strengthen their management and leadership capabilities.
Recognised by the Institute of Leadership & Management (ILM), accredited by the CPD Standards Office, and assessed by Birkbeck, University of London, the programme equips participants with the practical skills and business knowledge required to operate as strategic partners within modern organisations.
Through interactive workshops, case studies, group discussions, practical exercises, and assessments, participants will develop expertise in organisational efficiency, communication, leadership, emotional intelligence, project management, time management, negotiation, influencing skills, customer service, event management, and the effective use of digital and AI tools.
The programme is structured around seven key management competencies that enable EAs and PAs to enhance their performance, increase their contribution to executives and teams, and build confidence in supporting organisational objectives. Participants receive feedback throughout the programme and gain practical strategies that can be immediately applied in the workplace.
Upon successful completion, learners will receive a Global PA Business Certificate and an ILM Digital Credential, demonstrating their commitment to professional excellence and advanced management skills. The course is ideal for experienced administrative professionals who wish to expand their leadership capabilities, increase their business impact, and advance their careers.
Who's It For?
- Executive Assistants (EAs)
- Personal Assistants (PAs)
- Senior Administrative Assistants
- Executive Support Professionals
- Office Managers
- Team Coordinators
- Business Support Managers
- Administrative Managers
- Chief of Staff Support Professionals
- Experienced administrative professionals seeking career progression
Job outcomes
- Executive assistant
Study method
- In-class
- Online
- Blended
- Virtual
Locations
- England
- London
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Duration study load
- Course Duration: 3 days
- Study Load: Full-time intensive programme (approximately 21 hours of guided learning delivered over 3 consecutive days)
- Delivery Schedule: Classroom-based training conducted from 9:30 AM – 5:00 PM each day
- Learning Format: Interactive workshops, case studies, group activities, discussions, practical exercises, and assessments
- Attendance Requirement: Participants are expected to attend all three days to gain maximum benefit from the programme and complete the learning activities.
Delivery
The Global PA Business Certificate with ILM Digital Award – EA 7 Key Management Skills Advanced Programme is delivered over 3 days as an intensive professional development programme.
Delivery Options:
- Classroom: 3 consecutive days of instructor-led training in London.
- Online (Live Virtual): The programme can also be delivered online through live, interactive virtual sessions.
- In-House Training: Available for organisations and can be tailored to specific business requirements, either online or classroom-based.
The programme includes workshops, case studies, group discussions, practical exercises, and assessments designed to develop advanced management and leadership skills for Executive Assistants and Personal Assistants.
About Global PA Association & Training Academy
The Global PA Association & Training Academy is a leading professional body dedicated to supporting, developing, and championing Executive Assistants, Personal Assistants, Chiefs of Staff, and business support professionals around the world. Founded with a mission to elevate the profession and empower assistants to thrive in strategic business environments, the organisation provides a dynamic platform for learning, networking, career progression, and industry recognition. At the heart of the Association is a commitment to professional excellence. Through its Training Academy, members gain access to industry-leading courses, workshops, masterclasses, and certification programmes designed to strengthen both technical and strategic skills. From leadership and communication to stakeholder management, project coordination, emotional intelligence, and business operations, the Academy equips Executive Assistants with the capabilities needed to become trusted strategic partners within their organisations. The Global PA Association also creates opportunities for connection and collaboration through conferences, networking events, webinars, mentoring initiatives, and community engagement. These experiences allow assistants to share knowledge, build confidence, expand their professional networks, and stay ahead of evolving workplace trends and technologies. A key part of the organisation’s mission is advocacy. The Association actively champions the value and impact of Executive Assistants, helping businesses recognise the critical role assistants play in organisational success. By celebrating achievement through awards programmes and promoting continuous learning and career development, the Association is helping to redefine the profession as one of influence, leadership, and strategic contribution. Whether supporting individuals at the beginning of their career or experienced assistants stepping into leadership roles such as Chief of Staff, the Global PA Association & Training Academy is committed to inspiring ambition, unlocking potential, and shaping the future of the administrative profession worldwide.
