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Course overview
The ITIL 4 Foundation course introduces learners to the globally recognised ITIL framework, which helps organisations manage and optimise IT services in a structured and value-driven way. ITIL is the world’s most widely adopted approach to IT Service Management (ITSM), making this course ideal for anyone working in IT, tech support, or service delivery roles.
ITIL 4 shifts the focus from processes to practices and holistic service value systems, aligning IT more closely with overall business objectives. Whether you’re new to ITSM or looking to formalise your knowledge, this certification provides a strong foundation for future career growth.
Professionals holding the ITIL 4 Foundation certification can typically earn between £35,000 and £55,000 per year in roles such as IT Support Analyst, Service Desk Lead, or IT Operations Coordinator. It’s also an excellent launchpad for higher-level ITIL certifications and management roles.
Job outcomes
- IT Support Analyst
- Service Desk Manager
- Incident or Problem Manager
- Change Coordinator
- IT Operations Analyst
What you'll learn
- The key concepts and guiding principles of ITIL 4
- The four dimensions of service management
- The ITIL service value system (SVS) and service value chain
- Key ITIL management practices and terminology
- How ITIL supports digital transformation and business value
Recognition
Study method
- Online
- Blended
- In-class
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Duration study load
20–25 hours of online self-paced learning. You’ll have 12 months’ access to complete the course in your own time.
Entry requirements
- No prerequisites.
- Suitable for anyone interested in IT service management, regardless of technical background.
Pathways
- ITIL 4 Specialist or Strategist modules
- ITIL 4 Managing Professional
- ITIL 4 Strategic Leader
Course features
- Recognised course content
- Official exam included
- Shareable digital badge
- 12 months of access
- Letter of attendance
Assessment
- One multiple-choice exam
- 60 minutes duration
- 40 questions, with a 65% pass mark (26 correct answers)
- Closed-book, online proctored exam
Who's it for?
- IT professionals working in support, operations, or service delivery
- Aspiring IT managers or service desk staff
- Business professionals seeking a structured understanding of ITSM
- Project or change managers working alongside IT teams
Delivery
Online-only delivery through a secure learning platform. Accessible 24/7 on desktop or mobile.
About Career Smarter
Career Smarter is a leading UK-based online learning company focused on delivering flexible and affordable training solutions. Our mission is to empower learners with career-boosting qualifications that fit around their lifestyle and goals.
Every learner is assigned a dedicated account manager to ensure they have the support and resources they need to succeed from day one. We believe in partnering with each individual on their learning journey — offering expert guidance, recognised content, and a commitment to delivering results that help learners achieve real career progress — whether that's landing a job, getting promoted, or gaining the confidence to take on new responsibilities.
