Are you considering enquiring? Please note: All courses listed are paid courses, though many providers offer flexible payment plans. Speak to a course advisor to find out more by making an enquiry today.
Course overview
This management skills training course (Management Skills 101) is an engaging and practical development opportunity for line and middle managers.
On the course, delegates will develop skills in:
- Communication
- Goal setting
- Managing people and teams
- Managing performance
- Dealing with difficult situations
- Coaching
- Personal efficiency and effectiveness
At the same time, while developing these skills, you will also signal your commitment to personal development and set the standard for employees around you.
The practical skills you develop will quickly prove a positive ROI on your investment in training.
Study method
- In-class
- Virtual
- Blended
- Online
Locations
- Wales
coursesonline.co.uk customers are now eligible to apply for an XO Student Discount Card.
Enrol in a course today to unlock exclusive deals.
Duration study load
- 2 Day/s
Entry requirements
- Practising or Aspiring Manager
Assessment
There is no assessment for this course. That means you won’t have to complete any exams, tests, or assignments.
The key to success on this course is your full participation and willingness to explore new ways of doing things, to become a great manager.
On the course, your trainer will assist you in the development of your ‘personal development and action plan’ that you can use to focus your attention when getting back to work.
Additional information
Why Choose TSW Training?
Benefits of Taking Management Skills 101 With TSW Training
When searching for opportunities to invest in your management team, you want to know that your choice of training provider is right for you.
At TSW, we take the opportunity to get to know your company and team before proceeding to the serious business of improvements.
But there are several other benefits to choosing TSW:
- Learning to fit your schedule: Recent research found that 56% of workers cite time as a barrier to training. That’s why we fit our courses around you and your team. We can work evenings and weekends. Plus, you can also enjoy the freedom of choosing between in-house training (For groups) or public courses (for individuals and smaller groups).
- Cost-effective solutions: With a choice between classroom, virtual, and blended courses, you can choose a delivery mode to suit your budget and your needs.
- Tailored training: We don’t just deliver cookie-cutter training solutions. After taking the time to understand your business, we provide courses that are specific to your business, industry, and team. If the standard course isn’t the right fit then we work clsoely with you to make it right.
- Expert guidance: Our story shows that TSW has been delivering tailored professional training solutions for over half a century. Plus, our tutors have racked up well over 100 years of experience in leadership and management roles and training between them.
- Immediate application: Our unique approach means that your team can immediately implement what they have learned. Improving your potential for enhanced ROI and bolstering the chances of keeping those new skills and knowledge in the business.
Subjects
What This Course Offers for Effective Management
Our comprehensive course for management skills improvement enhances your team by focusing on every element of modern team management.
It includes performance management and defining team structures, mentoring team members, and leadership theory, such as Maslow’s Hierarchy of Needs, the Kubler-Ross Cycle, and the Five Dysfunctions of a Team.
To cover this vast array of topic areas, we’ve split the Management Skills 101 course into seven core modules:
In TSW’s management skills course, you will cover the following content (which can be fully tailored for in-house customers):
- 1.1 Leadership versus Management
- 1.2 Management Styles
- 1.3 Essential Management Skills
- 1.4 The Role of the Manager
- 2.1. Types of communication
- Written communication
- 2.2. The Communication Process
- 2.3. Basic Communication Principles
- Generalisation
- 2.4. Effective Listening
- Effective Listening Skills
- 2.5. Questioning Techniques
- 2.6. Emotional intelligence
- 3.1. Management structures
- Functional Structure
- Matrix Structure
- Horizontal / Flat Structure
- Divisional Structure
- 3.2 Organisations Vision and Mission
- 3.3. Goals and KPIs (Key Performance Indicators)
- 3.4. Setting Goals and Objectives
- Smart Goals
- The Objectives Chain
- 3.5. Characteristics of High-Performance Teams
- 4.1. Managing Workplace Relationships
- 4.2. Building and Motivating Teams
- Tuckman’s Stages of Group Development
- Five Dysfunctions of a Team
- Overcoming the 5 Dysfunctions
- Maslow’s Hierarchy of Needs
- Belbin’s Model
- Adams Equity Theory
- 4.3. Change Management
- Kubler-Ross Cycle
- 5.1. What is Performance Management
- Performance Management Goals
- Performance Management Cycle
- 5.2. Performance appraisals
- Difference between Performance Management and Performance Appraisals
- Appraisals – What is the Purpose
- Appraisals – The Importance
- 5.3. Managing Poor Performance
- 5.4. Capability versus Performance
- 5.5. Effective Feedback
- Effective feedback techniques
- 5.6. Employee Engagement
- Generational Differences in the Workplace
- Challenges
- Difference in engagement levels
- Engagement Efforts
- How to adapt
- 5.7. Hybrid Workplaces and Workforces
- Benefits of Hybrid
- Communication in a Hybrid Setting
- Meetings in a Hybrid setting
- 5.8. Managing Hybrid Workforces
- Connecting with employees
- Managing Well-Being in a Hybrid Setup
- Performance Management in a Hybrid Setup
- 5.9. Dealing With Difficult Situations
- How to Deal with Difficult Team Members
- 5.10. Conflict Management
- Conflict Management Strategies
- 5.11. Delegation
- 6.1. Coaching versus mentoring
- Coaching in the moment
- 6.2. The GROW Model
- GROW Model Explained
- 7.1. What is Personal Efficiency
- 7.2. Personal Efficiency in the Workplace
- 7.3. Time Management Skills
- Pomodoro Technique
- Eat the Frog
- Eisenhower Technique
- Get Things Done (GTD) Method
- 7.4. Critical Thinking
- 7.5. Problem Solving
- How to Improve Problem-Solving Skills
- 7.6. Project Management
- Project Management Skills
- Project Management Methodologies
About TSW Training
Since 1966, TSW Training has been at the forefront of professional development, delivering innovative and results-driven learning solutions across the UK. They are dedicated to enhancing the performance of individuals and businesses through focused and impact-driven learning.
Founded with a vision to transform professional learning and growth, TSW Training has evolved from humble beginnings into a leading provider of learning solutions. They offer comprehensive training programmes in Leadership & Management, Personal Development, Health & Safety, Environmental Management, and Quality Management.
TSW Training provides qualifications from leading global awarding bodies, including ILM, NEBOSH, IOSH, ISEP, IRCA, Highfield, and City & Guilds. Courses are available in various formats, including virtual, classroom, and online, to suit your needs. All trainers are carefully selected based on their experience and expertise.
