Understand why culture determines an organisation’s commitment to the level and consistency of service delivery.
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Duration study load
Management consultation service
Paperless service delivery model
Flexible open course schedule
Who's it for?
This training workshop is suitable for:
Banking staff who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
Those who wish to gain a comprehensive insight into banking operations.
Banking Operations Excellence
What is operational excellence in banking?
Operational excellence principles
Operational excellence models
Banking Operations – The Customer Experience
Sources of customer complaints
Creating an improvement programme
The benefits of creating an improved customer experience
Maintaining improvement through agility
Banking Operations – Culture and Conduct
The challenge of cultural change
Behaviour and empowerment
The need for leadership discipline
An integrated approach to sustainable change
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Course fees – £2,045+ VAT
No government funding available for this course
Find out more about the payment options for this course
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About London Business Training & Consulting
London Business Training & Consulting (LBTC) is a business and management training and consultancy service provider operating out of its head office in Hammersmith, West London. For over fifteen (15) years LBTC has catered for the learning & development needs of innumerable individuals and organisations of all sizes from all over the world.
Our customised approach to every management solution we deliver has afforded our clientele world-class business performance. As a result, LBTC benefits from regular re-engagement by our clients year after year, or every time they encounter a business challenge that is seemingly insurmountable.
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Get your free course guide now! Complete this easy form and you'll receive a course guide and consultation from London Business Training & Consulting
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