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Course overview
Explore the essentials of effective problem-solving with our CQI/IRCA-certified FD102: Introduction to Problem-Solving training. Learners will gain a comprehensive understanding of fundamental tools, techniques, and structured methodologies crucial for addressing various challenges.
This problem-solving course equips learners to actively contribute as members of problem-solving teams, applying key tools to tackle small-scale business problems or tasks.
By the end of the course, learners will possess the skills to support the development of robust and sustainable solutions, making them valuable assets in the problem-solving process within their professional environments.
Campus locations
What you'll learn
You will have the knowledge to:
- Describe several methodologies for problem-solving
- List the benefits and limitations of different problem-solving methodologies
- List the reasons it is important to include the customer/stakeholder requirements when defining a problem
- Describe how risk management is applied throughout the supply chain
- List the benefits of standardisation and process management
- Describe the tools used in problem-solving
You will learn the skills to:
- Participate in team activities to assess risks from a customer/stakeholder point of view
- Support the team leader in the identification of customer and stakeholder requirements as part of the scoping of problem-solving activities
- Support the team leader to identify effective actions to resolve problems and to use tools to address root causes
- Recognise when the supply chain needs to be involved in effective problem-solving
- Contribute to the implementation of change resulting from problem-solving activities
- Support the team leader in selecting the most appropriate improvement tools and techniques for the problem-solving activity
Study method
- In-class
- Online
- Blended
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Duration study load
- 2 days
Entry requirements
No specific prerequisites are necessary to enrol in this problem-solving training. Learners are welcome to join without any specific requirements, making it accessible to individuals at various levels of expertise and backgrounds. Whether you are new to the subject or an experienced professional seeking to enhance your skills, this problem-solving course is designed to accommodate a diverse range of learners.
Materials
All learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.
We will also provide loan copies of the necessary standards for use during the course.
For eCourses, all materials will be provided digitally through the eCourse platform.
Who's it for?
This problem-solving course targets learners who will be actively involved as team members in the practical application of essential tools for addressing organisational challenges. Learners will gain hands-on experience in utilising key problem-solving tools within a team context, enhancing their ability to contribute effectively to the resolution of issues within the organisational framework.
What does IRCA and CQI stand for?
IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.
About TPT Consultancy & Training
Auditing, Quality and Management Specialists
Over 30 years as your partner of choice
From humble beginnings in 1993, TPT has grown from a one-man-band consultancy to a leading global provider of bespoke training solutions.
As a premier global provider of bespoke training solutions, we specialise in aerospace, automotive, and CQI/IRCA management systems, offering tailored business improvement training. Our expertise is a driving force behind our clients’ operational success, providing targeted guidance and skills enhancement. With a focus on excellence in the aerospace and automotive industries, as well as CQI/IRCA standards, we empower organisations to navigate challenges effectively, ensuring they are well-equipped to achieve and sustain operational excellence in these specialised sectors.
We are proud to be approved by a number of professional bodies allowing us to deliver a comprehensive suite of CQI/IRCA auditor courses (including ISO 9001, ISO 14001 and ISO 45001). Additionally, we are TPAB-approved to deliver the sanctioned auditor authentication training required in the aerospace industry.