Course overview
This course is aimed at anyone looking to gain entry into the IT field as an IT Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT industry. Demand for Support Technicians has been growing since 2004.
The skills you will gain through this course will not only prepare you for a role in IT Support but in other roles too, such as networking and IT security.
This bundle contains 5 separate certification courses and 5 official certification exams, that are both valid for 12 months from the time of purchase. As part of this bundle, you will get access to a MeasureUP practice test for each Microsoft certification course.
Job outcomes
- Network Engineer
- Network Consultant
- Data Center Manager
- IT Manager
- IT Sales Account Manager
- IT Consultant
- Microsoft Certified Solutions Associate
- Systems Administrator
- Office 365 Administrator
Recognition
Study method
- Online
- Blended
- In-class
Awards
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Duration study load
Some people finish their course faster than others. Each certification course is between 12-30 hours. If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them. No matter what though, you will always have 12 months to complete your course.
Course features
- Expert Instructor-Led Training
- Visual Demonstrations & Multimedia Presentations
- Quizzes & Exam Simulators
- Social Learning & Networking
- Flash Cards & Educational Games
- Navigation & Controls
MeasureUP practice tests:
- Questions are similar to exam questions, allowing you to test your knowledge of exam objectives
- Detailed explanations for both correct and distractor answers reinforce the material
- ‘Study Mode’ covers all objectives ensuring topics are covered
- ‘Certification Mode’ (timed) prepares students for exam taking conditions
- Instant, drill-down score reports tell you exactly the areas to focus on
Assessment
Certification exams included:
- CompTIA A+ 220-1001
- CompTIA A+ 220-1002
- CompTIA Network+ N10-007
- Microsoft MTA 98-349 Windows Operating System Fundamentals
- Microsoft MTA 98-368 Mobility and Devices Fundamentals
MeasureUP practice tests included:
- CompTIA A+ 220-1001
- CompTIA A+ 220-1002
- CompTIA Network+ N10-007
- Microsoft MTA 98-349 Windows Operating System Fundamentals
- Microsoft MTA 98-368 Mobility and Devices Fundamentals
Materials
All you need is an internet connection and a PC. While most of the lessons work on MACs, we recommend you use a PC for the best performance. Certain parts of the course may not display properly on older MACs.
Delivery
All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Most lessons are also interactive, prompting the learner to participate. This might involve answering on-screen questions, participating in tasks, and using simulators as if you were using the real software program.
Subjects
CompTIA A+ 220-1001
- Module 1: Mobile Devices
- Module 2: Networking
- Module 3: Hardware
- Module 4: Virtualization and Cloud Computing
- Module 5: Hardware and Network Troubleshooting
CompTIA A+ 220-1002
- Module 1: Operating Systems
- Module 2: Security
- Module 3: Software Troubleshooting
- Module 4: Operational Procedures
- Module 1: Course Introduction
- Module 2: OSI Model
- Module 3: Media Cables and Connectors
- Module 4: Ethernet Standards and Properties
- Module 5: Network Devices
- Module 6: Internet Protocol
- Module 7: Internet Protocol Addressing
- Module 8: Subnetting
- Module 9: Routing Concepts
- Module 10: Dynamic Routing Protocols
- Module 11: Switching and VLAN Configuration
- Module 12: Wireless Technologies
- Module 13: Network Hardening Techniques
- Module 14: Network Security Vulnerabilities
- Module 15: Firewalls
- Module 16: Wide Area Network Technologies
- Module 17: Network Troubleshooting
- Module 18: Network Management Hardware Tools
- Module 19: Troubleshooting Methodologies
- Module 20: Network Monitoring Tools
- Module 21: Troubleshooting Wide Area Networks
- Module 22: Physical Security
- Module 23: Network Access Control
- Module 24: Troubleshooting Security
- Module 25: Voice Over IP
- Module 26: Security Policies and Programs
- Module 27: IT Distribution and Change Management
- Lesson 1: Installing and Upgrading Client Systems
- Lesson 2: Understanding Operating System Configurations
- Lesson 3: Understanding Native Applications, Tools, Mobility, and Remote Management and Assistance
- Lesson 4: Managing Applications, Services, and Disks
- Lesson 5: Managing Devices
- Lesson 6: Understanding File and Print Sharing
- Lesson 7: Maintaining, Updating, and Protecting Windows 10
- Lesson 8: Understanding Backup and Recovery Methods
- Lesson 1: Understanding Device Configurations
- Lesson 2: Understanding Data Access and Management
- Lesson 3: Understanding Device Security
- Lesson 4: Understanding Cloud Services
- Lesson 5: Understanding Enterprise Mobility
About Hudson
In the confusing world of e-learning, Hudson is quite simply one of the best at what they do. Why? Because they offer first-class customer service. The Hudson Learning Center puts their customers’ needs before anything else. If there’s something they can do to help you, Hudson will climb mountains to do it.
The Hudson online courses, certifications, and diplomas are highly effective, offering a whole range of features designed to get you certified faster. Some of these incredible features include video and audio based training so you can see and hear your tutor, 24/7 online tutor support, and online labs to practice your skills in a simulated environment.
Come and give Hudson a try. They’ll change the way you think about learning.
