Customer Service Courses
Working in customer service essentially means providing customer support and delivering high levels of customer satisfaction. If this sounds like something you'd be good at, browse our customer service courses today.
Working in customer service essentially means providing customer support and delivering high levels of customer satisfaction. If this sounds like something you'd be good at, browse our customer service courses today.
Let the Navigator do some of the heavy-lifting and find you the perfect Customer Service course.
This course will deliver a comprehensive introduction to the essential knowledge and skills of project management. It aims to take participants through the fundamentals of project management to a point where they will feel confident in attempting to pl...
This course will provide insight and understanding to create and plan the delivery of hugely challenging Public Sector policies successfully. It analyses the many, and often conflicting strategic priorities within the public sector, and how to reach a...
By attending this course, you will know how to ensure that quality is embedded in your products and services from the initial design stages of your product and service development. The success or failure of your quality management programme will largel...
This Training Workshop is designed to provide Participants with an in-depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with the overall org...
This course is designed to provide Participants with an in-depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organisational str...
This course provides participants with the key elements to deliver Facilities Management Excellence, from Developing and executing the Facilities Management strategy, through to the effective management of main Contractors and Sub Contractors, plus the...
By attending this training workshop, non-finance staff who need to extend their understanding of finance will learn how this could make a difference to their organisation’s financial management. You will understand: the role of finance in implementing...
This course is for anyone needing a basic understanding of business finance and insights into operational decision-making. It will: show operational staff the financial consequences of their activities. demonstrate the combination of KPIs and regular m...
This training workshop is for anyone needing a basic understanding of business finance and insights into operational decision-making. It will: show operational staff the financial consequences of their activities. demonstrate the combination of KPIs an...
This training workshop demonstrates the key elements of IFRS. It defines the scope of financial reporting and its relevance to stakeholders. By attending this training workshop, you will understand how implementing IFRS has an impact on all aspects of...
This training workshop explains the drivers of excellence in delivering a banking service. It looks at banking operations from the customer’s standpoint. This training workshop demonstrates the importance of understanding the impact of internal culture...
This training workshop shows why and how processes, process design and strategy should continuously be aligned. It demonstrates how innovation is a key factor in banking operations. This training workshop explains why banks have to adapt to the new wor...
Looking to build your business management skills? Enhance your expertise with our undergraduate degree in Business Management from LIBF. Develop the knowledge and skills in business and management that employers seek, unlocking exciting new opportuniti...
Are you passionate about business management and looking to pursue a career with global opportunities? Our BSc (Hons) International Management programme will equip you with the most sought-after skills and expertise in the modern workplace, including f...
Kickstart your career in the exciting and fast-moving field of data science with our online BSc (Hons) Data Science programme. This undergraduate degree has been designed by data science experts to equip you with the theoretical expertise and practical...
Open up a world of employment opportunities with our online BSc (Hons) Computer Science programme. This undergraduate degree course has been designed to give you the theoretical, analytical, and practical skills you need to pursue a diverse range of IT...
Enhance your career with our Master’s in Management. Our programme equips you with the skills to make impactful strategic business decisions and drive success on a global scale. Our flexible online learning lets you complete the degree at your pa...
Few technological advancements have captured the public imagination quite like artificial intelligence. If you’re interested in a career in this exciting and rapidly growing field, then our MSc Artificial Intelligence programme can give you the theoret...
Advance your knowledge of data science and unlock new career progression opportunities with our MSc Data Science programme. This postgraduate degree course delves into the advanced concepts and theoretical frameworks needed to establish a rewarding car...
An MBA is the gold standard in business education and one of the best ways to stand out in today’s competitive corporate jobs market. Our online MBA programme equips you with in-depth theoretical knowledge and management skills that are highly sought a...
This could be as part of a management position, providing a range of good customer service to customers, as a customer service role providing email support or working on a help desk, or as a part of a marketing role, doing social media and measuring customer satisfaction levels and your net promoter score. The most important part is that you help people and provide customer service skills in order to increase customer loyalty.
Customer service ranges across industries and roles, and there’s always work available. Small business, huge corporations and the sales process all involve customer experience and therefore customer service. Consider every time you’ve bought something, used a service or travelled – every face-to-face interaction, every email response, and every personal experience you had required customer service representatives to go the extra mile to make you a happy customer and ensure you came back next time.
Even self-service counters require customer interactions when things go wrong, and this is when customer service is most important since this is when response time and customer know how makes all the difference. Because there are always customers, there are always customer service jobs.
We all have excellent customer service stories – a time when a staff member put in the extra effort and used their problem-solving skills to make all the difference. Being able to provide these positive experiences make a huge difference in people’s lives, especially when they’re celebrating something. Working in customer service means you can genuinely help customers when they need it most or when they’re trying to make the best memories.
The best thing about working in customer service is that you can take your current career and with a course, turn it into a customer service job. A course will teach you how to create positive experiences, use sales pitches to win over potential customers, and give you the know-how you need to create and participate in customer services like live chats and using positive language to diffuse a negative customer experience.
With a course in customer service you’ll have all the skills you need to discover customer service opportunities within your own workplace, and contact customer service specialist companies for job opportunities.
No matter where you want to work, create good customer service experiences and a strong customer base by taking a course in customer service, and make a start on a lifelong career today!
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