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Course overview
This course will provide learners with the development of key skills in communicating, influencing and negotiating across a broad range of organisational contexts. Learners will leave the course with the capability to evaluate and improve both their own communications and those of others within their organisation.
Campus locations
What you'll learn
You will have the knowledge to:
- List the ways the organisation can effectively communicate with stakeholders and customers.
- Appreciate the attributes of effective verbal and written communication, including traditional and social media.
- Understand the different types of questions and questioning styles
- Evaluate different methods of presenting ideas in a positive way.
- Understand the key ways their own organisation generates (or could generate) data about its customer and stakeholder requirements and the methods of communication involved.
You will learn the skills to:
- Effectively communicate taking account of customer and stakeholder requirements.
- Effectively communicate policies, processes and plans.
- Gather insights through effective communication.
- Implement improvement and change through effective communication.
- Communicate requirements for governance, according to stakeholder’s needs, to be effectively communicated through the organisation.
Study method
- In-class
- Online
- Blended
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Duration study load
- 1 day
Entry requirements
As this is a foundation course, there are no formal prerequisites.
Materials
All learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.
We will also provide loan copies of the necessary standards for use during the course.
Who's it for?
This course targets learners who will be actively involved as team members in communication with stakeholders within their organisation. Learners will gain hands-on experience and awareness of the fundamental tools, techniques and structured methodology for Stakeholder Communication. Learners will leave the course with the capability to participate as a members of a team in the application of the key tools within their organisation.
About TPT Consultancy & Training
Auditing, Quality and Management Specialists
Over 30 years as your partner of choice
From humble beginnings in 1993, TPT has grown from a one-man-band consultancy to a leading global provider of bespoke training solutions.
As a premier global provider of bespoke training solutions, we specialise in aerospace, automotive, and CQI/IRCA management systems, offering tailored business improvement training. Our expertise is a driving force behind our clients’ operational success, providing targeted guidance and skills enhancement. With a focus on excellence in the aerospace and automotive industries, as well as CQI/IRCA standards, we empower organisations to navigate challenges effectively, ensuring they are well-equipped to achieve and sustain operational excellence in these specialised sectors.
We are proud to be approved by a number of professional bodies allowing us to deliver a comprehensive suite of CQI/IRCA auditor courses (including ISO 9001, ISO 14001 and ISO 45001). Additionally, we are TPAB-approved to deliver the sanctioned auditor authentication training required in the aerospace industry.
