CMI Level 3 Diploma in Principles of Management and Leadership

Being equipped with the knowledge, skills and behaviours to manage and lead effectively is essential if an individual and their organisation are to succeed. This unit has been designed for learners who want to develop or sharpen their professional edge and enhance personal effectiveness. The application of management and leadership approaches and how these can positively impact on one’s own role, lead to improved performance, and support teams, colleagues & customers.

The aim of unit 301 is to introduce the foundations for managers, which will be developed throughout all the level 3 units.

The ability to manage teams that are able to communicate effectively and overcome barriers to achievement, is a critical skill for any manager. High-performing, cohesive teams are created in an environment where there is a collective understanding of values, goals and objectives.

This unit has been developed to support managers in understanding the nature of teams in the workplace, and how these can be managed to achieve results.

High-performing individuals impact the performance of teams and the organisation.

The aim of this unit is to develop the manager’s understanding of how to confidently use their knowledge, skills and abilities to support individuals, not only to perform well, but to exceed expectations.

As the range of communication tools used by a business continues to grow, and new technologies emerge, managers are faced with the challenge of how to select and use different tools to ensure that communication is effective, timely and has impact.

The aim of this unit is to equip managers with the knowledge and skills to select and use a range of workplace communication methods. These must be measurable and tailored to the needs of the target audience.

Developing relationships with internal and external stakeholders is an essential management skill. Stakeholders can have a positive or negative impact on the success of an organisation.

The aim of this unit is to equip managers to identify and understand stakeholders’ needs, know the purpose and benefits of building relationships with different stakeholder groups, and the methods of communicating with them to achieve results.

Treating colleagues, customers and stakeholders with dignity and respect enables relationships to develop and thrive.

This unit focuses on how to develop inclusive working practices in line with organisational and legal frameworks. This will not only improve the productivity and well-being of staff, but impact positively on the whole customer experience.

A skilled and adaptable workforce is a collective group of people equipped with the knowledge, skills and abilities to achieve and exceed objectives.

This unit aims to support managers to identify and select innovative development opportunities. It will enable them to identify approaches to support and promote participation, and how to monitor the impact of development activities for individuals, teams and the organisation.

Volunteers are uniquely placed to offer a wealth of skills and abilities to compliment those of employed staff within an organisation. Managed well, they can help an organisation improve the quality and capacity of the service.

The aim of this unit is to equip managers with the knowledge of how to engage, motivate and support volunteers to be effective within their role and address challenges with a positive ‘can-do’ attitude.