Customer Service Courses
Working in customer service essentially means providing customer support and delivering high levels of customer satisfaction. If this sounds like something you'd be good at, browse our customer service courses today.
Working in customer service essentially means providing customer support and delivering high levels of customer satisfaction. If this sounds like something you'd be good at, browse our customer service courses today.
Let the Navigator do some of the heavy-lifting and find you the perfect Customer Service course.
We are experts in delivering the CIPD Advanced Strategic People Management qualification. Our Learning and development training will accelerate your career progression and provide you with an internationally recognised CIPD qualification. With this pro...
This prestigious CIPD Advanced Diploma is perfect for you if you are looking to build on your high-level strategic skills and stand out as a confident and tactical professional in senior L&D roles. It gives you the expertise to guide strategy and t...
The CIPD Advanced Diploma in Strategic People Management, set at the postgraduate level, gives you the advanced knowledge you need to succeed in a senior HR role. You’ll cover topics in advanced areas such as strategic employee relations, strategic rew...
The CIPD Advanced Diploma in Strategic People Management, set at the postgraduate level, gives you the advanced knowledge you need to succeed in a senior L&D role. You’ll cover topics such as leadership development, performance-focused development,...
This master’s is for anyone looking to pursue careers or problems related to the complex dynamics of human behaviour – or, simply put, anyone working with people. This pathway helps you to understand how complex organisations of all sizes — from footba...
The CIPD Associate Diploma in People Management is the equivalent to an undergraduate degree and is designed to give you a deeper understanding of HR, giving you the tools to take on mid-level HR roles. You’ll study a wide breadth of HR principles, lea...
The CIPD Level 5 Diploma in Organisational Learning and Development will deepen your understanding of core L&D principles. You will cover topics such as learning & development design, performance-focused learning, and evidence-based practice, p...
The CMI Level 3 Award, Certificate and Diploma in Principles of Management and Leadership is suitable for practising or aspiring managers who will supervise or manage a team to achieve clearly defined outcomes. They will set and monitor goals and objec...
CMI Level 5 Award, Certificate and Diploma in Management and Leadership This programme is designed to maximise leadership and management capabilities and leads to the opportunity to become a Chartered Manager. You will be allocated an experienced busin...
CMI Level 5 in Coaching and Mentoring courses are designed for professionals currently working at the Middle Management level and/or aiming to move into a more senior position, they focus on developing your coaching and mentoring skills in management....
The CMI Level 5 Qualifications in Professional Consulting (RQF) have been developed by Chartered Management Institute (CMI) in cooperation with the Institute of Consulting (IC). These qualifications are designed for Professional Consultants who want to...
Equivalent to a Master’s Degree, the CMI Level 7 Strategic Management and Leadership course is designed to improve your practical ability to impact on organisational success at a strategic level. These qualifications are designed for managers who...
This Master’s Level qualification in Leadership Coaching and Mentoring is designed for individuals who have the strategic authority and responsibility for developing and implementing a coaching and mentoring strategy across organisations. You wil...
These are postgraduate-level qualifications in Professional Consulting developed by Institute of Consulting and the Chartered Management Institute. They are designed for practising or aspiring Consultants who want to develop their strategic consultancy...
These qualifications are designed for Directors and Senior Managers who have the authority across organisational and personal inspiration to translate organisational strategy into effective performance. The qualifications require directors and senior m...
This course provides delegates with the key essential elements of effective Operations management, including: understanding the role and contribution of the Operations Management function, effective resource management, systems control development, ris...
Change is ubiquitous and is often fraught with challenges however it is a necessary enabler in business. Get on the right side of change so the chance is replaced with clear plans. By understanding how to mobilise perspectives and people through the ch...
Change is ubiquitous and is often fraught with challenges however it is a necessary enabler in business. Get on the right side of change so the chance is replaced with clear plans. By understanding how to mobilise perspectives and people through the ch...
This training Workshop addresses three important areas of responsibility for the contract manager. The first day focuses on contractual relationships – what contracts are, what risks do they address, what types of contracts exist and how can you bring...
This training workshop addresses three important areas of responsibility for the contract manager: Firstly the key issue of managing contractor performance – a process of measurement against deliverables or KPIs in order to achieve the contract objecti...
This could be as part of a management position, providing a range of good customer service to customers, as a customer service role providing email support or working on a help desk, or as a part of a marketing role, doing social media and measuring customer satisfaction levels and your net promoter score. The most important part is that you help people and provide customer service skills in order to increase customer loyalty.
Customer service ranges across industries and roles, and there’s always work available. Small business, huge corporations and the sales process all involve customer experience and therefore customer service. Consider every time you’ve bought something, used a service or travelled – every face-to-face interaction, every email response, and every personal experience you had required customer service representatives to go the extra mile to make you a happy customer and ensure you came back next time.
Even self-service counters require customer interactions when things go wrong, and this is when customer service is most important since this is when response time and customer know how makes all the difference. Because there are always customers, there are always customer service jobs.
We all have excellent customer service stories – a time when a staff member put in the extra effort and used their problem-solving skills to make all the difference. Being able to provide these positive experiences make a huge difference in people’s lives, especially when they’re celebrating something. Working in customer service means you can genuinely help customers when they need it most or when they’re trying to make the best memories.
The best thing about working in customer service is that you can take your current career and with a course, turn it into a customer service job. A course will teach you how to create positive experiences, use sales pitches to win over potential customers, and give you the know-how you need to create and participate in customer services like live chats and using positive language to diffuse a negative customer experience.
With a course in customer service you’ll have all the skills you need to discover customer service opportunities within your own workplace, and contact customer service specialist companies for job opportunities.
No matter where you want to work, create good customer service experiences and a strong customer base by taking a course in customer service, and make a start on a lifelong career today!
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