Course overview
By attending this training workshop, you will explore the role that is required of end-to-end service managers in a public authority. You will:
- Understand how public services contribute to broader community objectives of Improving Public Health and Well-Being
- Be able to successfully lead the whole service and deliver its outcomes.
- Be able to ensure the workforce is making an effective contribution to service delivery.
What you'll learn
Upon completion of this training workshop, you will be able to:
- Focus on ensuring that all service elements are fit for purpose in the current and medium term.
- Keep an overview of service delivery.
- Understand when and how to ‘intervene’ in operations.
- Manage the finances of an end-to-end service.
Study method
- In-class
- Blended
- Online
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Duration study load
- 3 days
Course features
- Management consultation service
- Paperless service delivery model
- Flexible open course schedule
Who's it for?
This training workshop is suitable for public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.
Subjects
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
- Defining ‘end-to-end’ management
- Process Mapping
- Service-level Performance Management
- Leading the Management team: internal and outsourced
- Defining “human capacity”
- Ensuring all elements of the service have the right people with the right skills, qualifications and behaviours at all times
- Leadership Models and Styles
- Motivation and Reward in the Public Sector
About London Business Training & Consulting
London Business Training & Consulting (LBTC) is a business and management training and consultancy service provider operating out of its head office in Hammersmith, West London. For over fifteen (15) years LBTC has catered for the learning & development needs of innumerable individuals and organisations of all sizes from all over the world.
Our customised approach to every management solution we deliver has afforded our clientele world-class business performance. As a result, LBTC benefits from regular re-engagement by our clients year after year, or every time they encounter a business challenge that is seemingly insurmountable.
